Refund Policy

1. All our cakes will be thoroughly checked and packed before they are delivered out and will be packaged at a highly protective condition. It will be delivered to clients by professional runners who are trained. But, in any rare occasions that accidents do happen to the cake, or there different items are sent by mistake, kindly take a snapshot of the item and email us at hello@buttercakefactory or in case of emergency, we can be reached through Whatsapp at +6016 4615500.

 

2. If it was mishandled by our company, we will then do our best to compensate you with a replacement of any cakes available here with equal value or if there is any need to make refund, the extra values will be credited into your account as extra balance for your next purchase or future orders with us.

3. Do take note that refunds will not be given in cash forms. Sorry!

 

4. If you are picking up your order from our outlets, please handle it with good care and to store it carefully in a flat surface ( preferable at a flat surface eg; floor board ) with full blast air conditioner and away from direct sunlight.