Terms and Conditions (11.11)
1. All cakes purchased during promotion period are valid for one year from date of purchase.
2. Designs are as per picture and no customisations are allowed.
3. Flower colours may vary depending on availibility.
4. In any event you would like to postpone/ redeem the cake, please Whatsapp us at +60164615500 3 days in advance to inform on the changes.
5. All purchases are strictly non-refundable.
6. Earliest delivery/pickup is at 12pm
7. For delivery exceeding 1 location, kindly update us on Whatsapp at +60164615500 on the other delivery locations
8. Happy Birthday Topper in gold acrylic is not included, but we will provide a wooden Happy Birthday Topper
9. Picture shown are for illustration purpose only, actual cake may vary slightly in colour and design as all cakes are handmade.
10. For any upgrades or changes of the promotion cakes purchased, there will be additional charges.
11. Cakes need at least a minimum of 4 hours to be ready from point of order to delivery location/pick up.
12. If any event you have dropped us a message on Whatsapp, our team will need a turn-around-time of minimum 8-12 hours to reply to your queries.
13. Our replies on Whatsapp will be strictly from 10.30am - 6.30pm ONLY.
14. For any of your enquiries, do Whatsapp us as phone calls will not be entertained unless in the case of an emergency.
15. Complimentary cupcakes' are valid with purchases from products available in 11.11 category only and designs are fixed & cannot be changed. (Delivery charges not included*)
16. Complimentary cupcakes' will be sent together with first delivery location unless specified by customer beforehand.
17. Free delivery is only valid within KL and PJ area, additional charges will be imposed on other selected areas.